Refund policy

Returns Policy

• Please reach out to us at contact@officialnicolapaolo.com within 7 days of receiving your order.
• Include in the email:
  • Your order number;
  • Photos, where relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.
• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
• We will not accept unconfirmed returns.

Returned items

• We do not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

• If your refund request is confirmed, we will return the money to the account used to pay for the order in the currency it was initially bought in.